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When returning a product, please follow the instructions below.
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Fill out the appropriate return information on the back of the original Invoice you received in your shipment.
If you lost your Invoice, click here to print a Return Form.
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Carefully pack your return items in a box large enough to accommodate all the items.
We will NOT accept return shipments in an envelope.
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Include your original Invoice in the box and seal it tightly. Mail your package to:
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Bluedoor
ATTN: Returns Dept.
PO Box 46
Warrendale, PA 15086-0046
United States
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Please allow 2 - 4 business days for processing after we have received your return.
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After processing, you will receive an email detailing your Return Information.
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| Return Policy: |
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Your Return Shipment must be shipped within 30 days of the day your order shipped (the "Ship Date" on your invoice).
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You must fill out the Return Form in its entirety and include it with your Return. If you lost your Invoice, click here to print a Return Form.
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Merchandise must be factory sealed to receive a refund.
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Opened items cannot be returned unless DEFECTIVE.
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Defective Items will be replaced with the same Item only. NO Refunds.
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ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
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We do NOT pay for postage on returns of unopened items.
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Shipping Charges are not Refundable.
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International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
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Promotional Items cannot be Returned for any reason, unless Defective.
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If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
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Global Priority Shipping: Returns will only be accepted for items with a manufacturer defect. The item will be replaced with the same item and no credits or refunds will be issued.
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If you return Adult products that you did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.
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Non-defective novelties may not be returned for any reason.
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Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.
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Certain Lingerie and Costumes are EXCLUDED From Returns or Exchanges:
- Panties (Please note: due to federal laws and for the health of our customers and staff, we are unable to accept returns on panties or any items that cover the crotch.)
- Items that have been worn
- Items with tags removed
- Items that smell of cigarette smoke or perfume
- Items with human and/or animal pet hair
- Items with stains
- Items not returned in original packaging
Please Note: If we receive any of the above items that are not eligible for returns we will return the items to the customer at the customer's expense.
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